Terms & Conditions

All payments are to be made via debit or credit card at point of sale once works are complete unless otherwise agreed. Blackstone Plumbing & Heating Ltd does not accept cheques.

For all jobs over £500 in value, Blackstone Plumbing & Heating Ltd will require a minimum 50% payment in advance of works being carried out (this is non-refundable). This amount will be agreed and settled before commencement of any works. For new customers we may also require a deposit or full amount of any priced job to be paid in advance of works being carried out (this is non-refundable). This amount will be agreed and settled before commencement of any works.

For larger and/or higher priced jobs, we may require a larger initial deposit payment and further stage payments throughout the duration of works.

All invoices are due for payment on receipt unless otherwise stated or agreed – late payments will incur a fee.

All estimates provided are accurate at the time of being provided and are an estimation of price for works necessary to complete the job, but may not be a definitive list of all works required and may be subject to change. Should unforeseen circumstances present themselves throughout the duration of the job which incur further costs or time, additional charges may be applied and the price of the estimate may vary.

Waste removal is not included on any job and will be charged at an additional cost, unless otherwise stated on the estimate or invoice. Blackstone Plumbing & Heating Ltd will not be responsible for carrying out any making good eg. plastering or painting following works that we have conducted, unless otherwise stated on the estimate or invoice.

Should any materials/items that Blackstone Plumbing & Heating Ltd install fail as a result of a part malfunctioning or breaking, an advance payment will be required for a further visit for the labour to repair/replace the part. All materials/items installed by Blackstone Plumbing & Heating Ltd remain the property of Blackstone Plumbing & Heating Ltd until the job is paid in its entirety – Blackstone Plumbing & Heating Ltd reserves the right to remove any materials/items installed until such time as the job is paid in full. 

If Blackstone Plumbing & Heating Ltd is required to re-attend to a job for a recall and it is found that a separate issue has presented itself that is causing the problem, an additional charge will be applied for re-attendance.

Should any disruption be caused by the customer preventing free access to site or stopping any works being carried out, an additional charge may be applied. Furthermore, should we encounter any hostility or abusive behaviour at any point during works being carried out or throughout any communications sent or received, Blackstone Plumbing & Heating Ltd reserves the the right to refuse the completion or continuance of any and all works, and charges for materials purchased and time and labour may still be applied.

Any verbal or written agreement in acceptance of Blackstone Plumbing & Heating Ltd to commence works, and/or an agreement of the terms laid out herein, will be taken as contractual and will allow these terms to come into effect. Should any of the terms be broken by the customer we reserve the right to withdraw from the job at any time, and charges for materials purchased and time and labour may still be applied.